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Create a Personal Relationship with Your Readers
to Keep Them Coming Back for More
Part of the public relations magic about your newsletter is establishing, developing, and maintaining a relationship with your readers. If they think you're just trying to get more money from them, you've lost the battle. Here's how to build a connection and keep it strong.
State Your Mission and Then Stick To It
Many newsletter editors forget to establish a mission for their newsletter at the very onset. We know that you're trying to get more business to come in the door - that's the point in being in business. However, that's not a good enough mission for a newsletter. The point of a newsletter - what makes it the perfect public relations forum - is that it establishes your expertise and conveys your interest in your readers. If you start out with a hard sell, your readers will see it as nothing but an ad.
In our society, we're really overwhelmed with advertising and we tend to tune it out. Don't let that happen to your newsletter! You've got to establish a rapport with your readers. Let them know that you're not just a salesperson. Let them know that you understand the struggles that they face - especially when it's related to the subject that you're an expert on. Impart some of your wisdom - for free. Remember that you really do want to help your reader with this.
Develop Your Own Voice
Use your newsletter to talk to your readers as if they were your friends. Remember that people do business with people that they know and like. I recently met a business person who has been using newsletters for a couple of months and was very disappointed with the outcome. I looked over a few samples and the problem was very obvious.
He had no original content in his newsletter. There was not one personal message from him. He didn't talk to his readers at all. There was absolutely no individuality .He had put a few free articles that he'd gotten off the web and then crammed every available inch with hard sell ads.
He hadn't even attempted to reach the reader on a personal level. Also, he hadn't revealed anything about himself. The was no sense of what he thought about anything. He failed to respect his readers time and intelligence - and they responded in like manner.
The Secrets to Bonding with Your Readers
The secret to developing a great newsletter that will perform public relations magic for you, and keep business coming in your door for years, is really quite simple. You have to put first things first. When you lead with a hard sale, you turn your reader off. They've had more than enough of that. Remember, people do business with people they know and like. So what do you put first? Getting them to know and like you. There's a no-brainer!
Here are a few tips on how to do exactly that:
- Give them something good: Make sure that most of you newsletter is fresh and relevant information. That's not too hard. Your the expert - remember.
- Reveal where you're coming from: If you tell your readers that the mission of your newsletter is to help them be more healthy or fit, then do that. Make sure that most, if not all, of your content is aimed at that goal.
- Reveal yourself: Your goal is to build a trusting relationship. Let your reader know about you, your past, your education, your experience. Share related stories with them.
- Promise an ongoing relationship - and deliver: Any relationship is built on trust and consistency. Let your reader know you're going to be around next month and next year. Tell them what you've got in store for the next issue of your newsletter. Make sure it's something that they'll look forward to - and then deliver. A few months ago, in this newsletter we talked about using an editorial calendar to plan your newsletter for the coming year. This is exactly where that comes in. Then each month you don't have to search for topics. You've got a road map that your readers will want to follow.
Now that you've taken the time to establish a relationship with your readers, when they need your services there won't be a question about who they'll turn to. And since you've earned their trust, they'll probably spend much more money than they would have had you not taken the time. Plus, when one of their friends or family members needs your service you're the logical choice! It doesn't get any better than that. This is the true public relations magic of a good newsletter.
This article was written by Barbara Saunders, owner of Newsletter Associates, a complete newsletter service helping small businesses grow client relationships. For more information, visit www.newsletterassociates.com. ©2005 Barbara Saunders. All right reserved.
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